{"id":2494,"date":"2013-08-01T08:11:43","date_gmt":"2013-08-01T08:11:43","guid":{"rendered":"http:\/\/www.spa-balance.com\/?p=2494"},"modified":"2013-08-01T08:11:43","modified_gmt":"2013-08-01T08:11:43","slug":"how-to-open-a-spa-part-6-choosing-the-right-people-for-your-spa","status":"publish","type":"post","link":"https:\/\/www.spa-balance.com\/es\/2013\/08\/how-to-open-a-spa-part-6-choosing-the-right-people-for-your-spa\/","title":{"rendered":"How to open a spa: Part 6 &#8211; Choosing the right people for your spa"},"content":{"rendered":"<p><!--:en-->&nbsp;<\/p>\n<p>Once you have taken care of the furniture, equipment, supplies and technical requirements of your future spa, it is time to think about the group of professionals that you want in your team. In most spas across the world, payroll costs make up for majority of a spa\u2019s fixed costs. Hence choosing the right people for your spa requires careful examination and a well-structured process capable of providing you with the right choices for your business. Let&#8217;s take a look.<\/p>\n<p><!--:--><!--:es-->&nbsp;<\/p>\n<p>Una vez que usted se haya ocupado de los muebles, equipos, suministros y requisitos t\u00e9cnicos de su futuro spa, es hora de pensar en el grupo de profesionales que quiere en su equipo. En la mayor\u00eda de los spas de todo el mundo, los costos de n\u00f3mina representan el costo fijo m\u00e1s alto de un spa. Por esta raz\u00f3n, la selecci\u00f3n del personal adecuado para su spa requiere un examen cuidadoso y un proceso bien estructurado capaz de brindarle las decisiones correctas para su negocio. Vamos a echar un vistazo.<\/p>\n<p><!--:--><!--more--><!--:en--><\/p>\n<p><strong>The challenges<\/strong><\/p>\n<p>In spite of the financial crisis and the pool of well-prepared professionals that are available in the market today, choosing the right people for your company is still a challenging task. The spa industry also faces additional challenges:<\/p>\n<p>Firstly, the shortage of spa professionals across the board \u2013 from therapists to managers, which has been mainly provoked by our industry&#8217;s rapid growth and the lack of people with adequate training especially at the managerial level, and<\/p>\n<p>Secondly, our industry\u2019s high level of staff turnover, which is almost inevitable considering the constant movement of people in search for better economical conditions, brands and career prospects.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Clarity is key<\/strong><\/p>\n<p>The first thing you need to be able to establish when searching for the right people for your spa is clarity. For any given position within your future business, looking for the right people is a process that starts with a clear vision about the systems, processes, roles and responsibilities that you are looking to fulfill with any given position.<\/p>\n<p>In order to be successful in this process, you need to have a very clear idea about the following:<\/p>\n<ul>\n<li>The desired personal characteristics of the people you are planning to hire. What values or traits do they need to have in order to match your spa&#8217;s philosophy?<\/li>\n<li>The required qualifications of your future employees. For example, if they are a receptionist, you would want to make sure that they have had previous guest service experience, and preferably be familiar with a spa software system along with basic computer skills. If they are a therapist, what beauty qualifications are you looking for? Are there any additional qualifications (e.g. physiotherapist, Shiatsu) you would like them to have?<\/li>\n<li>The duties you will be asking your future employees to perform.<\/li>\n<li>A detailed job description is extremely important for both your future spa and your future employees. By ensuring that you have the right people and positions covering all the operational duties, you will ensure that your operations are run smoothly since the beginning<\/li>\n<li>A salary matrix. This is very important because it only gives you a clear idea of what you are paying your staff compared to the market, but will also provide your candidates with a good understanding of the career opportunities they will have in your spa.<\/li>\n<li>The start dates. If you are a new build, it is advisable to make candidates aware that there might be delays in the opening and keep them informed of the progress of the project so that they feel part of the spa from the very beginning.<\/li>\n<li>The interview process. Before you start interviewing, write a clear plan of how you will carry the whole process and what it will consist of. For example, how many interviews you are looking to conduct, will a trade test be required and if so, the location, the communication process between you and your potential candidates, etc.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Talent selection &#8211; Best practices<\/strong><\/p>\n<p><strong><\/strong>Besides the clear vision you need to establish at the beginning of the selection process, the following tips will help you to strengthen this important step:<\/p>\n<ul>\n<li>Measure success &#8211; Look for candidates who have a proven track of exceeding expectations through their professional careers.<\/li>\n<li>Network &#8211; Let your network to give you support in this process. It will add credibility to the candidate and save you precious time.<\/li>\n<li>Recruiting platform &#8211; get your hands on a platform that allows you to provide your potential candidates with pre-screening questions.<\/li>\n<li>Job seekers &#8211; All job seekers, active and passive, should be included in your selection process. Sometimes, passive seekers may be your best shot.<\/li>\n<li>Be patient &#8211; Take the time you need to find the right person.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Final tips<\/strong><\/p>\n<p><strong><\/strong>While choosing the right people for your spa, it is very important that you also think about yourself, the way you work, the kind of people you like and the type of company you want to have. In other words, you need to be critical about yourself and be honest about the kind of people you like to work with.<\/p>\n<p>Finally, keep in mind that hiring the right people for your spa is just as important as keeping them happy once they start working for you. High staff over is extremely costly to any business. It is advisable to try to reduce staff attrition by reviewing compensation packages on a regular basis, creating an optimal job atmosphere, and providing your team with adequate tools, training and development programmes.<\/p>\n<p>Choosing and keeping the right talent for your spa will be one of the key factors to your business\u2019s success.<!--:--><!--:es--><\/p>\n<p><strong>Retos<\/strong><\/p>\n<p>A pesar de la crisis financiera y el abundante n\u00famero de profesionales calificados que est\u00e1n dentro del mercado, la elecci\u00f3n de las personas adecuadas para su empresa sigue siendo una tarea dif\u00edcil. Adem\u00e1s de esto, la industria del spa enfrenta a retos adicionales: En primer lugar, se enfrenta a una escasez de profesionales de spa en todos los \u00e1mbitos (desde terapeutas hasta gerentes) provocada principalmente por el r\u00e1pido crecimiento de nuestra industria y la falta de personas con una formaci\u00f3n adecuada, especialmente a nivel directivo. En segundo lugar, nuestra industria se enfrenta a un nivel de rotaci\u00f3n de personal alto que es casi inevitable teniendo en cuenta el constante movimiento de personas en busca de mejores condiciones econ\u00f3micas, marcas y perspectivas de carrera.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>La claridad es la clave<\/strong><\/p>\n<p>Tener claridad es la primera cosa que usted debe ser capaz de establecer al momento que incia la b\u00fasqueda de personal para su spa. Para cualquier posici\u00f3n dentro de su futuro negocio, la b\u00fasqueda de las personas adecuadas es un proceso que inicia con una visi\u00f3n clara sobre los sistemas, procesos, roles y responsabilidades que usted est\u00e1 buscando llenar con una posici\u00f3n determinada.<\/p>\n<p>Con el fin de tener \u00e9xito en este proceso, es necesario tener una idea muy clara acerca de lo siguiente:<\/p>\n<ul>\n<li><strong>Las caracter\u00edsticas personales<\/strong> que usted espera encontrar en las personas que quiere contratar. \u00bfQu\u00e9 valores o caracter\u00edsticas necesitan tener para que se ajusten a la filosof\u00eda de su spa?<\/li>\n<li><strong>Las habilidades requeridas<\/strong> de sus futuros empleados. Por ejemplo, si se trata de una recepcionista, usted debe asegurarse de que haya tenido experiencia atediendo clientes y que preferiblemente est\u00e9 familiarizada con un sistema de software de spa y conocimientos b\u00e1sicos de inform\u00e1tica. Si se trata de terapeutas, \u00bfQu\u00e9 tipo de habilidades a nivel de tratamientos de belleza est\u00e1 buscando? \u00bfExisten requisitos adicionales (por ejemplo, fisioterapeuta o Shiatsu) que le gustar\u00eda que tuvieran?<\/li>\n<li><strong>Las tareas y funciones<\/strong> que quiere que sus futuros empleados lleven a cabo.<\/li>\n<li><strong>Una descripci\u00f3n detallada del trabajo<\/strong> es extremadamente importante tanto para su futuro spa como para sus futuros empleados. Asegur\u00e1ndose de tener la gente y posiciones adecuadas para cubrir todas las funciones operativas, terminar\u00e1 por asegurarse de que sus operaciones se logren ejecutar sin problemas desde el principio.<\/li>\n<li><strong>Una matriz salarial.<\/strong> Esto es muy importante ya que no s\u00f3lo le da una idea clara sobre lo que le est\u00e1 pagando a su personal con respecto al mercado, sino que tambi\u00e9n proporciona a sus candidatos una buena idea de las oportunidades que tendr\u00e1n a nivel de carrera dentro de su spa.<\/li>\n<li><strong>Las fechas de inicio.<\/strong> Si su proyecto incluye una nueva construcci\u00f3n, es aconsejable que le deje saber a los candidatos que podr\u00edan haber retrasos en la apertura del spa manteni\u00e9ndolos siempre informados sobre el progreso del proyecto para que se sientan parte del spa desde el principio.<\/li>\n<li><strong>El proceso de entrevista<\/strong>. Antes de comenzar a realizar entrevistas, debe escribir un plan claro sobre c\u00f3mo va a realizar todo el proceso y que tipo de cosas va a incluir este. Por ejemplo, el n\u00famero de entrevistas que est\u00e1 pensando llevar a cabo, si requiere una prueba y la posible ubicaci\u00f3n de esta, el proceso de comunicaci\u00f3n entre usted y sus potenciales candidatos, etc.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Selecci\u00f3n de talento &#8211; Mejores pr\u00e1cticas<\/strong><\/p>\n<p>Adem\u00e1s de la clara visi\u00f3n que se necesita establecer al comienzo del proceso de selecci\u00f3n, los siguientes consejos le ayudar\u00e1n a fortalecer este importante paso:<\/p>\n<ul>\n<li><strong>Mida el \u00e9xito <\/strong>&#8211; Busque candidatos que tengan una experience comprobada de haber superado expectativas a lo largo de sus carreras profesionales.<\/li>\n<li><strong>Red <\/strong>&#8211; Deje que su red que le de apoyo en este proceso. Le dar\u00e1 credibilidad al candidato y le ayudar\u00e1 a ahorrar tiempo.<\/li>\n<li><strong>Plataforma de contrataci\u00f3n<\/strong> &#8211; Trate de conseguir una plataforma que le permita responder preguntas de pre-evaluaci\u00f3n a sus potenciales candidatos.<\/li>\n<li><strong>Solicitantes de empleo <\/strong>&#8211; Todas las personas que buscan trabajo, de manera pasiva o activa, deben estar inclu\u00eddas en el proceso de selecci\u00f3n. A veces, los solicitantes pasivos terminan siendo las mejores opciones.<\/li>\n<li><strong>Sea paciente<\/strong> &#8211; Toma el tiempo que necesite para encontrar la persona adecuada.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Consejos finales<\/strong><\/p>\n<p>Durante el proceso de selecci\u00f3n de personal es muy importante que usted tambi\u00e9n piense en s\u00ed mismo, en su forma de trabajar, el tipo de gente que le gusta y el tipo de empresa que desea tener. En otras palabras, tiene que ser cr\u00edtico con usted mismo y ser honesto acerca de la clase de personas con las que desea trabajar.<\/p>\n<p>Por \u00faltimo, tenga en cuenta que contratar a las personas adecuadas para su spa es tan importante como tratar de que est\u00e9n felices una vez que hayan comenzado a trabajar para usted. Una rotaci\u00f3n alta de personal es extremadamente costosa para cualquier negocio. Por ello, es recomendable tratar de reducir la rotaci\u00f3n del personal mediante una revisi\u00f3n frecuente de los paquetes de compensaci\u00f3n, la construcci\u00f3n de un ambiente de trabajo \u00f3ptimo, y el suministro de herramientas adecuadas, formaci\u00f3n y programas de desarrollo para su equipo.<\/p>\n<p>La selecci\u00f3n y el saber mantener el talento adecuado de su spa ser\u00e1 uno de los factores clave del \u00e9xito de su negocio.<!--:--><\/p>","protected":false},"excerpt":{"rendered":"<p>&nbsp; Once you have taken care of the furniture, equipment, supplies and technical requirements of your future spa, it is time to think about the group of professionals that you want in your team. In most spas across the world, payroll costs make up for majority of a spa\u2019s fixed costs. Hence choosing the right [&hellip;]<\/p>","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[445],"tags":[494,495,496,497],"class_list":["post-2494","post","type-post","status-publish","format-standard","hentry","category-pre-openings-spa-set-ups","tag-como-abrir-un-spa","tag-how-to-open-a-spa","tag-job-description","tag-retencion-del-personal"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to open a spa: Part 6 - Choosing the right people for your spa &#8212; Spa Balance<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.spa-balance.com\/es\/2013\/08\/how-to-open-a-spa-part-6-choosing-the-right-people-for-your-spa\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to open a spa: Part 6 - Choosing the right people for your spa &#8212; Spa Balance\" \/>\n<meta property=\"og:description\" content=\"&nbsp; Once you have taken care of the furniture, equipment, supplies and technical requirements of your future spa, it is time to think about the group of professionals that you want in your team. 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In most spas across the world, payroll costs make up for majority of a spa\u2019s fixed costs. 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