Spa Balance

47. How To Get Your GM To Get You

The million-dollar question for wellness leaders: How can I get my GM to GET ME?

This is a question I get asked often. And many wellness leaders might not think it out loud, but deep down, this is something they truly desire. That their GM GETS them, that their GM gets wellness.

Now, let’s now kid ourselves. We all want to be, or at least feel understood. It allows us to feel appreciated and recognised – particularly in times when things are not going the way we expect them to go. It’s as if, if they, our GM, understands how difficult the wellness business is and gets us, then we’re safe. We feel someone has our back.

Which is a fair point.

However, in today’s episode, I wanted to offer a different perspective. It’s all great if our GM gets us. But, the reality is that the only we get other people to get us is by GETTING them first.

The age-old saying of: “Seek to understand, then seek to be understood.”

So, the question then is, how can you GET your GM?

In today’s episode, I’d like to share a clip of a LinkedIn Live session where I turn the tables and talk about how you, as the wellness leader, can GET your GM. I talk about what mistakes we’re making as a wellness leader and what we can do and focus on so that we understand our GM’s perspective. And that boils down to understanding how wellness impacts the overall hotel’s P&L.


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Are you ready to take wellness to the next level?

Here are 2 ways I can help:

1️⃣  WHO: Wellness directors who want to join 1% of wellness leaders

📌 WHAT: The Wellness Asset Academy
A 10-week online group programme where I guide you through my 7-step ESSENCE framework. Achieve higher pay and secure a genuine seat at the hotel’s big table—so wellness is no longer the most neglected area in the hotel.

→  Join the waitlist here.

2️⃣  WHO: Owners of small, independent hotels with a strong wellbeing focus


📌 WHAT: Asset Builder Mentorship
Exclusive 6-month 1:1 mentorship programme to master creating a wellness asset, build a proud team, and deliver transformative experiences for your guests.

→  Become a steward of true hospitality.

💡 Why work with me?

I know what works with wellness and I also know what doesn’t. I’ve made the mistakes so you don’t need to – saving you thousands of dollars on bad decisions.

✅ #1 best-selling author, global wellness expert 
✅ 40+ projects in 20+ countries across Europe, Middle East and Asia Pacific 
✅ Top brands: Abadía Retuerta, Four Seasons Hotels & Resorts, Accor, Six Senses Resorts & Spas 
✅ Interviewed over 150+ hoteliers worldwide 

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