168. The Story Is Getting Written Either Way
Who is writing your story? Whether you choose to write it or not, the story of your hotel is already being written. Every decision you make, from every hire, every price you approve, every conflict you avoid, to every partnership you sign, is a sentence on the page of your next chapter. The only question […]
22. Insider Perspectives – Navigating Trends, Challenges, and PR in the Hospitality Industry with Maria Pajares
“Wellness is not an add-on; it’s a crucial part of the overall hospitality experience. Hotels should find creative ways to bring wellness professionals into the main hotel space physically and digitally, including social media, websites, and PR efforts.” – Maria Pajares. Today I’d like to talk about the role of PR and sales and marketing […]
Five core leadership competencies spa managers must develop
With about 121,595 spa leaders, each, on average, managing a team of 17 staff members and generating an annual turnover of $625,000, it becomes even more important to provide our leaders with the right training to achieve success.
Spa management woodshedding: level up your skills and make yourself more employable
Managing a spa is a highly skilled, complex and demanding job. Many spa managers find themselves struggling to cope with the demands of the job after moving up the ranks very quickly or moving into an area they are not familiar with. However, spa management woodshedding can provide the answer to your problems. It’s […]
Wellness in Hospitality – Interview with David Ryan
“The younger generation, the 20-year-olds, they have no fear. So, I really think the future [of] wellness rests on that generation, kind of working through nutrition and working on mindfulness. They love the idea of meditation, they love talking about being at peace with themselves and taking a moment.” David Ryan
Wellness in Hospitality – Interview with John Nielsen
“I think a lot of hotels have jumped on the bandwagon and the problem that we have at the moment is there’s no star rating for wellness.” John Nielsen
Wellness in Hospitality – Interview with Franco Pedone
“What we want to do and what we have to do are [taking] two separate roles. We are in what we have to do and…everything is going to impact wellness.” Franco Pedone
Wellness In Hospitality – Interview With Antonio Pereira da Rosa
“I’m sure 95% of hotels work to the best of their abilities to provide the best possible service within this context. And, for me, that’s the secret, [And] it will bring more guest loyalty because you create a lot of empathy, you’re sharing common concerns with your guests.” Antonio Pereira da Rosa
Wellness in Hospitality – Interview with Jean-Matthieu Beroujon
“People are going to continue to think about wellness so I think it is a good time to invest.” Jean-Matthieu Beroujon
Wellness in Hospitality – Interview with Klaus Spiekermann
“For me, it’s always important to say, who will take over tomorrow if I’m not there anymore. And that’s why I’m not somebody who keeps [the] knowledge to myself just to make myself indispensable and important. I’d like to pass it on…” Klaus Spiekermann